Refund Policy – Trevix
1. General
At Trevix, we want you to be happy with any purchase you make on our platform. However, due to the digital nature of our services and content, we have specific rules for refunds.
By making a purchase on Trevix, you agree to this Refund Policy.
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2. Purchases Covered
This policy applies to:
In-app purchases
Tips given to content creators
Payments for access to premium content
Subscriptions to channels or accounts
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3. General Refund Policy
✅ You may request a refund if:
There was a technical error and you didn’t receive the product or service you paid for.
The purchase was made by clear mistake, and you haven’t used the service or accessed the content.
There was unauthorized activity on your account (fraud).
? Refunds are NOT granted in these cases:
You changed your mind after completing the purchase.
You’ve already consumed or viewed the digital content.
The content creator deletes the content you purchased, unless the removal was due to a breach of Trevix’s policies.
Personal disputes with the content creator if the content was delivered as promised.
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4. How to Request a Refund
Send an email to [support email] including:
Your username
Date and details of the purchase
Reason for your request
We’ll review your request within 5 business days and notify you of our decision.
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5. Refund Method
If your refund is approved:
It will be issued through the same payment method you used for your purchase.
The time to receive your money depends on your bank or payment platform.
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6. Subscriptions
You can cancel your subscription at any time:
You’ll still have access to the content until the end of your paid period.
No partial refunds are issued for unused time, except in rare cases involving technical errors or a breach by Trevix.
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7. Third-Party Purchases
If you made your purchase through a third-party app store (e.g., App Store, Google Play, etc.), you must request your refund directly from that store, following their policies.
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8. Changes to this Policy
Trevix may update this policy at any time. We’ll notify you of significant changes.
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9. Contact
For refund questions:
Email: [support email]
Or via the Help Center inside Trevix.
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Last updated: 2025
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Quick summary:
We’ll help if there’s a technical issue or unauthorized charge.
No refunds for content you’ve already accessed.
Subscriptions can be canceled but aren’t partially refunded unless there’s a technical problem.
